Overview

Lotus Ember Return Guidelines

Thank you for shopping at Lotus Ember. If you are not entirely satisfied with your purchase, we’re here to help.

Return Eligibility
All items must be returned to Lotus Ember within 15 days from the receipt of merchandise. To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging.

Return Process
To initiate a return, please complete the online return request form available on our website. Our team will review your request and contact you with further instructions.

Condition of Returned Items
All returns are subject to inspection by Lotus Ember staff. If an item is not in its original condition, the buyer has the option to pay for shipping to have the items returned to them at their expense. Items returned in non-original condition without opting for return shipping will not be accepted.

Defective Items
If you receive a defective item, please notify us immediately. We will arrange for a replacement and cover the return shipping costs of the original item.

Refunds
Once we receive your returned item, we will inspect it and notify you on the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, except in cases where the item is defective.

Legal Disclaimers
Lotus Ember reserves the right to refuse any returns that do not comply with our policies. This policy is subject to changes, which, if made, will be communicated through our website. Please ensure you review our return policy periodically.

 

For further assistance, please contact our customer service.